Terms & conditions - Feel Tourism Experiences

These are the terms and conditions that govern the goods and services we sell through electronic means, such as our website https://feeltourismexperiences.com, our WhatsApp, our email, our phone, and any other medium considered electronic commerce.

Please read this document carefully before using our website and before making any purchase.

1. Who are we?

Identification of our company

Company Name	Feel Medellín S.A.S.
NIT	901251974 – 3
National Tourism Registry	65449
Address	Carrera 43 A # 18 Sur – 174
Location	Medellín
Phone	3008381253
E-mail	gerencia@feeltourismexperiences.com

Feel Medellín S.A.S is a Colombian company located in the city of Medellín. The company specializes in planning, logistics, and executing tourist trips in the Antioquia region, along with related products and services.
Feel Medellín S.A.S is registered in the National Tourism Registry under the category of Travel and Tourism Agencies.
To carry out its activities, Feel Medellín S.A.S. acts solely as an intermediary between the client and the suppliers required for the provision of the service.

2. Definitions

Feel Medellín A.S: It is the intermediary between the User and the Service Provider.
User: The person who purchases the product or service as the end
Marketing Channel: Refers to the medium through which Feel Medellín’s products or services are This includes our website https://feeltourismexperiences.com, WhatsApp, email, phone, and any other medium considered electronic commerce.

3. Conditions

Below, we provide comprehensive, truthful, transparent, timely, verifiable, understandable, accurate, and fair information about the terms and conditions that apply to the goods and services we sell.

User’s Capacity: Feel Medellín S.A.S only enters into contracts with Users who are of legal age and can contract according to Colombian Minors can only be Users if they have the express permission of their legal representative.

The User declares that he/she is using the marketing channels of Feel Medellín S.A.S to purchase products or services for himself/herself or for another person authorized by him/her. The User guarantees that all information provided to Feel Medellín S.A.S is true, accurate, current, and complete.

Users are prohibited from misusing Feel Medellín’s marketing channels, impersonating others, using buyers, and engaging in fraudulent activities on the channels.

Minors Policy: If a minor wants to access any of Feel Medellín’s services, he/she must be accompanied by his/her legal representative or an adult authorized by his/her legal

The supervising adult is responsible for the activities of the minor during the services and must follow the recommendations provided both during the reservation process and by the Provider.

The fee for minors is the same as for adults, unless otherwise specified in the details of each tour, where a different rate may apply based on the child’s age.

Feel Medellín S.A.S complies with Law 679 of 2001, which establishes the statute to prevent and combat the exploitation, pornography, and sexual tourism of minors, in accordance with Article 4 of the Political Constitution.

Services Offered: Feel Medellín S.A.S is committed to offering the User a seamless experience by providing services related to the planning, logistics, and execution of a tourist trip, experience, or activity, as well as delivering a product based on the User’s selected preferences.

Feel Medellín S.A.S constantly updates and reviews the services displayed in its marketing channels Feel Medellín S.A.S reserves the right to modify and remove products and/or services displayed in these channels at any time.

The product or service reserved by the User includes only what is explicitly detailed in the specific channel or program. Any items or services not mentioned are excluded.

Customized Tours: The User can request a quote by emailing info@feeltourismexperiences.com, providing details such as the desired date, tour type, need for a bilingual guide, duration, number of participants, and any other relevant information.

The quote will be sent within the next 48 hours from the receipt of the request. Each quote will have an expiration date set at the discretion of Feel Medellín S.A.S.

Validity Period of the Offers: Each offer will have a validity period chosen at the discretion of Feel Medellín S.A.S.
Confirmation of Reservation or Purchase: Once the User’s reservation or purchase of the contracted services or products is confirmed, Feel Medellín S.A.S will send a confirmation email with all relevant instructions for the successful provision of the service or delivery of the
Prices: Our prices are in U.S. dollars and are subject to change without prior notice. The product or service description will state the approximate value in Colombian Pesos; however, the applicable market exchange rate at the time of payment may differ from the description.

The prices provided on Feel Medellín’s marketing channels are not guaranteed until online payment is made.

These prices include all direct and indirect costs of the contracted service, as well as Feel Medellín’s fees. In addition, the User will be informed of the cost of taxes and the payment methods used for their purchase.

Discounts: To receive a discount using a promotional code, the User must enter the code at the time of purchase, and the corresponding discount will be applied.

Only one discount can be used per transaction; multiple discounts cannot be combined.

Method of Payment: The User is required to pay Feel Medellín S.A.S 100% of the fee prior to the provision of the service or delivery of the The User must retain the payment receipt, as failure to provide proof of payment may result in the cancellation of the request.

If the User fails to make the payment on time, the contract will be automatically terminated, and Feel Medellín S.A.S will not be obligated to refund any amounts paid that are non-refundable by its suppliers.

Feel Medellín S.A.S will provide the User with available payment methods to fulfill this obligation, including but not limited to:

Bank transfer or deposit to the account of FEEL MEDELLÍN A.S.
Payment via PayU or Wompi, accepting the following credit cards: American Express, MasterCard, Visa, and Diners Club Payments can be made through the following

banks: Bancolombia, Banco de Bogotá, Davivienda, and Grupo AVAL. Cash payments are accepted via Efecty, Su Red, Vía, and Baloto, as well as bank transfers through PSE.

If the User makes a payment through this method and later exercises their right to request a payment reversal, they must provide valid justification in accordance with applicable regulations. If it is determined that the Contractor acted in bad faith, they will be subject to the penalties outlined in Law 1480 of 2011, which may include fines of up to fifty (50) current legal monthly minimum wages (SMLMV).
Furthermore, the User will be required to pay Feel Medellín A.S a penalty equal to 30% of the reversed amount, in addition to the obligation to refund any improperly claimed sums and any legal actions Feel Medellín S.A.S may pursue to recover further damages.
Feel Medellín A.S will only cover the commission of the payment platform, and the User will be responsible for any additional costs related to the payment method, taxes, etc. The administrative and management fees charged by Feel Medellín’s marketing channels are non- refundable in any case.
Once the payment is processed, if the transaction is not approved, the User will receive a written notification at the email address provided during the If the transaction is approved, the User will receive a confirmation email at the address provided during the reservation, confirming the successful booking.
To secure your reservation and price, the User must make an immediate online
The information provided for electronic payments must match the details the User has registered with the financial institution (such as name, ID, mailing address, phone number, and email).
Feel Medellín S.A.S is not responsible for communication failures by banking or credit entities, nor for any damages incurred by Users due to the actions or omissions of these entities.
- Advances: If the User chooses to make an advance payment, it will be applied toward the total cost of the product or service.
- Obligations of Feel Medellín A.S: Feel Medellín S.A.S is committed to the following in the execution of the contract:
Delivering the services or products offered to the User with diligence and
Contacting and coordinating the hiring of the service providers selected by the
Informing the User of any special measures, requirements, or restrictions that may impact the tourist service.
Addressing the User’s concerns and requests before and during the provision of the tourist services. This obligation does not guarantee a positive resolution to all requests.
- Obligations of the User: The User agrees to the following:
Pay the fee for the service or product within the agreed timeframe and using the specified method.

Provide the necessary information, as requested, to obtain medical assistance insurance in case of an emergency. This information must be submitted at least 2 days before the scheduled dates and should include details required by the provider, such as the passport number.
Adhere to the agreed-upon schedules and conditions to ensure the proper provision of
Refrain from any behavior that could jeopardize the safety of other Users of the tourist
Ensure awareness of the regulations and standards of conduct for each activity included in the tourist services.
Be fully aware of the cancellation and modification terms and conditions for the contracted services.
Understand the regulations and standards of conduct for each activity included in the tourist services.
Follow the measures, requirements, or special restrictions communicated by Feel Medellín A.S to fully enjoy the tourist services, and assume any additional expenses they may incur.
Take responsibility for any damage resulting from non-compliance with regulations, laws, or due to their own actions.
Care for their belongings, as Feel Medellín S.A.S is not responsible for their
Ensure they have the necessary travel documents or those required by local authorities for specific activities.
Assess the risks associated with the chosen destination or activity, as Feel Medellín S.A.S is not responsible for any damages resulting from travel to such places or participation in such activities.
Verify, prior to purchasing, that the selected services meet their needs and include the correct specifications and details. The User acknowledges that any changes made after accepting the service may affect the agreed prices and/or terms and conditions of service
Adhere to the terms and conditions for cancellations and modifications of the contracted
- Providers: Feel Medellín A.S will independently and autonomously engage the necessary service providers to fulfill the service. By proceeding with their purchase, the User acknowledges and accepts the terms and conditions regarding modifications, refunds, and the exercise of the right of withdrawal as established by each provider.

Feel Medellín S.A.S is not obligated to issue refunds to the User in cases where the contracts with service providers do not legally or customarily allow for withdrawal or reimbursement in the event of service cancellation.

Right of Withdrawal: The User may exercise the right of withdrawal within 5 business days from the date of signing this contract by sending a written communication to admin@feeltourismexperiences.com. This right applies only to distance sales and to goods that, by their nature, cannot be consumed or to services that must be performed in a period exceeding 5

The right of withdrawal will not apply when (i) the provision has begun with the User’s consent; (ii) the contract concerns the delivery of goods that, by their nature, cannot be returned or which can deteriorate or expire quickly; (iii) the production of personalized or customized goods according to the User’s specifications.

If the User decides to exercise this right within the specified period, Feel Medellín S.A.S has a period of 30 calendar days to refund the money paid by the User.

In no other case is the exercise of the right of withdrawal permitted; therefore, if the User requests the cancellation of the service, Feel Medellín S.A.S is not obligated to refund the money.

Non-presentation or non-receipt of the contracted If the User does not appear on the date and in the place established for the provision of the service, the contract will be terminated, and Feel Medellín S.A.S will retain 100% of the amount paid up to that point. The same consequence will apply when the User does not receive the goods purchased as part of the contracted service.
Returns: Returns are permitted only for non-consumable, non-perishable products that are not for personal use, provided that the User initiates the return within 5 business days of receipt of the product, and only for visible defects in the product.

The expenses related to the return must be exclusively borne by the User.

Cancellation or modification of the reservation: Once the period of exercising the right of withdrawal has expired, the User may not request the cancellation of the services included in this contract. If the User wants to cancel the service, Feel Medellín S.A.S is not obliged to refund the money paid by the User unless the refund policies of the providers allow for it.

The User cannot modify the contracted services and conditions, except in the following cases:

If the request is to increase the number of people, the User may do so up to eight (8) days before the scheduled date and time for the provision of the service. In this case, Feel Medellín will inform the User of the cost of the service for the additional number of people

and will only be obligated to provide the service once the User has paid for the additional services. Feel Medellín is not obligated to offer the same unit price as initially agreed, considering that the prices of the providers may change.

If the request is to decrease the number of people, the User can do so up to twenty (20) days before the scheduled date and time for the provision of the In this case, Feel Medellín S.A.S will only reimburse the User the amount of money returned by the providers in consideration of their cancellation and refund policies. Feel Medellín S.A.S is not obliged to offer the same unit price as initially agreed, as the prices of providers may change, and the number of people also influences the price determination.
If the request is to transfer the service from one User to another, it will be allowed as long as it is communicated by email to info@feeltourismexperiences.com. This communication must be sent by the person who made the reservation from the email indicated at the time of booking. It must include proof of payment to verify identity and the written authorization for the change of tour beneficiary, including the following information: full name, identification number, email, and contact number. This must be done at least 12 hours before the tour departure.
If additional services are required, the User must check whether Feel Medellín A.S still has availability and pay the additional amount generated for these additional services.
In the event the contracted services need to be canceled, Feel Medellín S.A.S will receive the User’s request up to twenty (20) days before the scheduled date and time for the provision of the Feel Medellín S.A.S will only reimburse the User for the amount refunded by the provider in accordance with its cancellation and refund policies. Cancellations made with less than 24 hours notice will not be refunded.
If a change in the date of any contracted service is required, Feel Medellín S.A.S will receive the User’s request up to eight (8) days before the scheduled date and time for the provision of the service. If the request is made on time, Feel Medellín S.A.S will check the availability to make the change, and any additional costs resulting from this change will be borne exclusively by the User. If the request is not made in time or if there is no availability to make the date change, Feel Medellín S.A.S will only refund the User the amount that the provider will refund in accordance with their cancellation and refund policies.
Changing from one tour to a different one is not allowed; only changes to the initially reserved service are permitted.
If the provider does not refund any amount to Feel Medellín A.S, Feel Medellín S.A.S is not obliged to refund the User.

The values of tourist services may vary depending on the number of Therefore, the User declares to be aware that a change in the number of people may require a reassessment of the cost of the service.
- Force Majeure: If an unforeseeable or irresistible event occurs before the provision of the service, or if such an event occurs after the service has already begun and requires an interruption Feel Medellín A.S may terminate the contract without any compensation or refund. In such cases, Feel Medellín S.A.S will only compensate the User if the providers refund any amounts.

In cases of force majeure, and only if Feel Medellín S.A.S can ensure the successful delivery of the service, it is authorized to modify the contracted tourist service without requiring the User’s approval. These modifications may include changes, substitutions, or cancellations of itineraries, dates, hotels (of equal or higher category), optional services, transportation methods, departure or arrival locations, and any other necessary adjustments to ensure the service’s success.

Force majeure events include, but are not limited to, natural disasters (such as earthquakes, tsunamis, storms, or weather conditions that prevent air or sea transport), government actions that impede service provision, the actions of the User or Beneficiary, border closures, visa or permit denials, accidents, strikes, riots, security concerns, political factors, health-related issues, and similar circumstances.

Paragraph One: In the event that the service is interrupted due to force majeure or unforeseen circumstances, Feel Medellín S.A.S shall not be liable for any damages, losses, or harm caused to the User. Furthermore, the termination of the contract under these circumstances shall not obligate Feel Medellín S.A.S to financially compensate the User for the total value of the service, but only for the amounts recovered from providers who have issued refunds.

Refunds: If a refund is applicable due to cancellations or changes, it will be processed by crediting or reversing the charge to the User’s credit card. If the payment was made via bank transfer, Feel Medellín S.A.S will request the User’s information again in order to process the refund through this method.

The bank or administrative fee charged by Feel Medellín S.A.S is non-refundable and amounts to 10% of the reservation value. In the event of cancellation of confirmed reservations, this fee will not be refunded, as it corresponds to a service that has already been provided by Feel Medellín S.A.S.

Informing the User of any restrictions that may impact the tour or service, or any of its components, such as maximum capacity limits for attractions or tourist sites. The User should be aware that access to these sites may be restricted or limited by regulations governing the maximum number of tourists allowed

Method of Termination: The relationship between the User and Feel Medellín S.A.S may be terminated by mutual agreement or unilaterally in the event of a breach of obligations by either
Liability: Feel Medellín S.A.S does not assume any responsibility for air, land, or sea transportation services contracted through it. Specifically, it is not liable for any changes to itineraries, cancellations, damages, theft or loss of luggage, personal injuries, returns, withdrawals, or other related The User is advised to consult the applicable regulations governing each of these services.

Paragraph One: Feel Medellín S.A.S shall not be held liable for any acts or omissions by suppliers, contractors, or subcontractors, nor for their failure to fulfill their respective services. The relationship with suppliers is independent, and Feel Medellín S.A.S assumes no joint or subsidiary liability for their actions or omissions. However, if a supplier fails to meet its obligations, Feel Medellín S.A.S is committed to assisting the Contractor in gathering information and taking reasonable actions to support the Contractor’s claim against the relevant supplier. Therefore, any claims related to inadequate services provided by a supplier must be directed to the supplier directly, with Feel Medellín S.A.S not being held liable for any damages arising from such situations.

Paragraph Two: Feel Medellín S.A.S does not guarantee that its marketing channels will be uninterrupted or free from errors. Under no circumstances shall Feel Medellín S.A.S be held responsible for any damages arising from the use or inability to use the marketing channel, including errors, omissions, interruptions, file deletions or corruption, viruses, delays in operation or transmission, or any other type of malfunction.

Paragraph Three: Liability for Failure to Make Payment or Provide Information: Feel’s liability towards the User shall be limited to the proper provision of the contracted services as outlined in this document. Under no circumstances shall Feel Medellín S.A.S be held liable for the failure to provide services due to non-payment, incomplete or incorrect information provided by the User, or any other cause attributable to the User.

Duty of Care and Custody of Personal Property: Feel Medellín S.A.S does not assume the custody and care of the User’s personal This means that Feel Medellín S.A.S will not be responsible in case of loss or damage of the objects. Therefore, the User must take care of the custody and care of their personal belongings, assuming responsibility in case of loss or damage to them.

Here are a series of instructions that must be followed:

The client MUST NOT leave any valuable items in the vehicle contracted through Feel Medellín S.A.S as part of the transportation service.

If the vehicle makes a brief stop for restroom use or to purchase food and/or drinks, the client should take any items of economic or personal value with them to ensure their
If the vehicle arrives at a destination where there is NO overnight stay, the client must take any items of economic or personal value with them to ensure their safekeeping. Under no circumstances should valuable items be left inside the vehicle while the client is enjoying the tourist destination and/or event.
When the vehicle arrives at the client’s final destination, be it a hotel, transport terminal, or airport, the client must check before getting off that no items of economic or symbolic value are left in the vehicle before disembarking.

If the client intends to leave valuable items at restaurants, hotels, or other commercial establishments, it is recommended that they first verify that the company assumes responsibility for their care and safekeeping. This includes ensuring the establishment has adequate security measures to protect the items and will take responsibility in case of loss or damage.

If the company cannot guarantee this duty of care, it is advised NOT to leave valuables at the facility, as Feel Medellín S.A.S will not be held responsible for any loss or damage.

Indemnification: The User will indemnify and hold Feel Medellín S.A.S harmless from and against any claim, demand, action, or suit (including, without limitation, reasonable attorney’s fees and costs of litigation) arising out of or related to any act or omission of the User or Feel Medellín

S.A.S in the performance of the services provided under this Agreement, or any failure to comply with any applicable law for providers.

The User will reimburse Feel Medellín S.A.S for all legal fees and other costs incurred in the defense of the claim.

For the collection of the obligations established in this clause, the contract will serve as an executory title, together with the proof of payment of the damages, penalties, or expenses provided for in this clause.

Paragraph One: In any case, Feel Medellín S.A.S reserves the right to take the necessary legal actions to enforce the provisions of this clause, including seeking compensation for any costs incurred in its defense and pursuing the recovery of damages through executive proceedings, where the immediate payment of outstanding amounts may be demanded, without prejudice to any other applicable legal remedies.

Paragraph Two: The indemnity obligation outlined herein shall remain in effect even after the termination of the contract, provided that the claim, lawsuit, or legal action arises from events that occurred during the contract’s term.

Supplier Coordination: To ensure the smooth execution of services, Feel Medellín S.A.S will coordinate the various suppliers and contractors involved, including organizing, supervising, and

monitoring the agreed activities. However, this does not imply any direct responsibility for the services provided by these suppliers or contractors.

Paragraph One: Feel Medellín S.A.S assumes no joint liability for the actions, services, or omissions of suppliers or contractors, who remain solely responsible to the User for the services they deliver and the results they produce. The User acknowledges that any claims or concerns regarding the quality, compliance, or conditions of services provided by suppliers must be directed solely to those suppliers, and Feel Medellín S.A.S shall not be held accountable for such issues.

Paragraph Two: As an intermediary, Feel Medellín S.A.S will act solely as a broker or facilitator between the User and the suppliers/contractors, without assuming any liability for their acts, omissions, breaches, or errors. Feel Medellín S.A.S shall not be held responsible for any damages arising from the execution of the suppliers’ services, whether due to defects, delays, deficiencies in service quality, or any other related cause. However, in the event of non-compliance by suppliers, Feel Medellín S.A.S commits to assisting the User in managing and processing the necessary claims with the involved suppliers, without this implying any assumption of liability on the part of Feel Medellín S.A.S.

User Information: Use of our website is free and does not require prior

However, to access certain products or services through Feel Medellín’s marketing channels, User registration will be required. When this is the case, it will be clearly communicated, and we will ensure the responsible and limited use of your personal information.

Feel Medellín S.A.S may request the following information:

Contact information: Names and surnames, type of identification document, identification document number, passport number, nationality, phone number, and email address.
Information related to personal interests and product preferences may be
At the time of payment, the debit or credit card number is
Any other information necessary for the proper sale of the products or the provision of the contracted services.
- Processing of Personal Data: Feel Medellín S.A.S will comply with all relevant data protection laws in Colombia and any other applicable regulations (collectively, the “Data Protection Laws”) in relation to its interaction with the User.

The User grants Feel Medellín S.A.S permission to process their personal data, including registering it in the company’s databases, sharing it with insurance providers covering the offered tourist services, transmitting it to service providers for the delivery of tourism services, and using it for promotional campaigns related to Feel Medellín S.A.S’s tourist offerings.

The User declares that he/she has obtained the consent of the persons he/she represents to the processing of his/her data, and specifically to the provision of such data to Feel Medellín S.A.S and its providers.

Intellectual Property: All computer, graphic, advertising, photographic, multimedia, audiovisual, and design materials, as well as all content, text, and databases (collectively referred to as “the Content”) made available on this website, are the exclusive property of Feel Medellín

S.A.S or, in certain cases, third parties who have granted Feel Medellín S.A.S permission to use and/or exploit them.

Additionally, the use of certain third-party content is expressly permitted by law and is protected under copyright, trademark laws, and all relevant national and international regulations.

By accepting these terms, the user submitting reviews, images, videos, or comments to the website grants Feel Medellín S.A.S a non-exclusive, royalty-free, perpetual, irrevocable, and fully transferable right to sublicense to third parties. This includes the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide and across all media. The user also grants Feel Medellín S.A.S the right to use their name, if applicable, in association with the review or comment.

Any act of copying, reproducing, modifying, creating derivative works, selling, distributing, or publicly exhibiting the Content, by any means including, but not limited to, electronic, mechanical, photocopying, recording, or other methods, is prohibited without the prior written consent of Feel Medellín S.A.S or the copyright holder.

Under no circumstances do these Terms and Conditions grant any right, license, or authorization to engage in the activities described above. Any unauthorized use of the content will be considered a violation of these terms and conditions, as well as applicable trademark, copyright, and intellectual property laws, both nationally and internationally. Feel Medellín S.A.S grants the User a personal, non-transferable, and non-exclusive license to display the content of www.feeltourismexperiences.com on a computer or digital device under the User’s control.

Unauthorized use will constitute a breach of these terms and conditions and may result in civil and criminal penalties, in accordance with national and international intellectual property laws.

Source of Income: The User affirms that the income and resources used for transactions through the marketing channels are derived from legal activities. They further declare that they are not listed on any national or international negative lists related to money laundering prevention, nor do they engage in any form of money laundering, such as conversion or movement of illicit funds. As such, the User agrees to indemnify Feel Medellín S.A.S for any damages arising from this statement. Additionally, should the User be included on any list as a suspect of money laundering, this will constitute valid grounds for the termination of any contract or agreement between Feel Medellín S.A.S and the User.

Feel Medellín S.A.S confirms that it is not included in any local or international lists related to the control of money laundering or terrorist financing.

Advertisements and Links: Our marketing channels may contain links that lead to portals operated by third parties independent of Feel Medellín S.A.S, over which we have no control and for which we are not responsible. We recommend that you read the privacy policy of these sites regarding their privacy, as it may be different from that of Feel Medellín S.A.S.
Applicable Law: The relationship between the User and Feel Medellín A.S and any dispute arising from it will be governed by the laws of Colombia and the jurisdiction of Colombia.
Claims: The User may submit and follow up on requests, complaints, or claims by sending an email to info@feeltourismexperiences.com.
Notices: Any communication related to the contracted product or service or these terms and conditions will be sent to the email address provided as a means of contact. Sending information to this email will be sufficient proof of your knowledge regarding aspects such as confirmation, cancellation, or modification of your reservation.
Content Disagreements: If the User disagrees with any part of these terms and conditions, they must email admin@feeltourismexperiences.com before continuing to use our website or making any payment. The User should refrain from proceeding with any transaction until Feel Medellín S.A.S provides further clarification or confirmation.
Acceptance: By continuing to use Feel Medellín’s marketing channel, the User acknowledges having read and understood these terms and conditions and agrees to comply with them and comply with all applicable laws and regulations that are part of the Colombian Those Users who decide to access Feel Medellín’s marketing channels from other countries do so at their own risk, and it is their responsibility to comply with the local laws that apply. Any claim related to the use of Feel Medellín’s marketing channels and the material contained therein shall be governed by the laws of Colombia.

Feel Medellín’s marketing channels are controlled and operated by Feel Medellín S.A.S, and access from territories where its content is illegal is prohibited. If the User does not agree with these Terms and Conditions, he/she must refrain from using Feel Medellín’s marketing channels.

Authorization for the use of image rights for photographs and videos: The User and their beneficiaries hereby grant authorization to the Feel Medellín S.A.S to utilize image rights for photographs, analogues to photography, or audiovisual productions (videos), along with associated copyrights and intellectual property rights. This authorization extends to FEEL MEDELLÍN A.S. for use across its social media platforms, as well as in printed and electronic materials, for the promotion of its services and digital marketing campaigns.

Changes to the Terms and Conditions: These terms and conditions are subject to change without prior notice. At any time, at the discretion of Feel Medellín S.A.S, and from the date of modification of these terms and conditions, all transactions between Feel Medellín S.A.S and the User will be governed by the modified document.

These terms and conditions are published and effective as of April 20, 2022.

Feel Medellín S.A.S.